Returns, Refunds and Exchanges Policy
How To Return An Item:
- Please email orders@pennyroyalpromotions.com to request a refund.
- Mail your returned item to:
Penny Royal Promotions
Attn: Returns
9299 W Olive Ave, Suite 204
Peoria, AZ 85345
Return Exceptions:
Some items cannot be returned if they are opened. These include music, software, and video games.
Decorated items are not eligible for return or exchange. Some blank items can be returned if they are in their original/unused condition. Merchandise that has been worn, used, altered or damaged will not be accepted for return or exchange. Items must be returned within 20 days of order placement. Restocking fees may apply.
Restocking Fee:
All items are subject to a 10% restocking fee; this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.
Exchanges:
If your blank item is in like new condition, you may exchange the item for a different size or color within 20 days of the original order date. You may be subject to a restocking fee and you still will have to pay return shipping.
Payment Policy
Accepted Methods of Payment:
- Credit Card (Visa, Master Card, American Express, Discover)
- ACH/Wire
- Check/Money Order
- Cash On Delivery
- Zelle
Credit Card Charges:
Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded. There is a credit card convenience charge of 2.80% on all credit card transactions.
Mailing Address For Check/Money Order:
Penny Royal Promotions
9299 W Olive Ave, Suite 204
Peoria, AZ 85345
Shipping Policy
Turnaround:
Orders are available for pick up or shipped approximately 2 weeks from artwork approval.
Business Hours Monday - Friday 7am – 4:30pm.
Carriers:
We use the following carriers to deliver our orders:
- USPS
- UPS
- FedEx
- Local Courier
Order Tracking:
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.
Shipping Rates:
The rate charged for the shipping of your order is based on the weight of your products, and your location.
Back Orders:
If an item is on backorder we will inform you immediately. You can choose a replacement item or wait for your chosen item to be back in stock.